Bob Evans Farms, Inc.: We have eaten at the bob evans at liberty squar...

A Bob Evans Farms, Inc. customer review by GetHuman user GetHuman-168699 from November 24th, 2017

Background on GetHuman-168699's case

GetHuman: GetHuman-168699 - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
GetHuman-168699: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
GetHuman-168699: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168699 a list of common Bob Evans Farms, Inc. problems)
GetHuman-168699: "Complaint" was why I was trying to contact.

GetHuman-168699's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168699: We have eaten at the bob evans at liberty square in hurricane wv. We love Bob Evans but I'm afraid we're going to have to give it up. Every single time we eat here over the last few months it's been awful. The order is usually completely wrong. Today for instance we were told our carry out would be ** minutes. We get there and it's ** minutes. Plus they come to tell us they're out of rolls do we want a different bread. We agreed on biscuits. We ordered two meals plus an extra * biscuits. We get home and we have * little balls of dough that are half cooked. So now we have only five rolls we can't eat because they're not cooked properly so essentially no bread. It's like this every single time the last * or * visits.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
GetHuman-168699: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168699: I'd give them a three out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
GetHuman-168699: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
GetHuman-168699: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168699 taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 17th, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

GetHuman-168699's Bob Evans Farms, Inc. Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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