Bob Evans Farms, Inc.: Went to bob Evans mt Vernon Ohio location to ha...

A Bob Evans Farms, Inc. customer review by GetHuman user GetHuman-253775 from November 21st, 2017

Background on GetHuman-253775's case

GetHuman: GetHuman-253775 - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
GetHuman-253775: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
GetHuman-253775: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253775 a list of common Bob Evans Farms, Inc. problems)
GetHuman-253775: "Overcharge/Strange charge" was why I was trying to contact.

GetHuman-253775's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253775: Went to bob Evans mt Vernon Ohio location to have coffee and pie.waitress had spilled trash behind the counter and was cleaning it up. After about ** minutes we were informed they were out of lemon pie, order coconut cream, she continued to clean up trash. At this point **-** minutes has passed no pie. Decided to go up and pay for coffee,they said the pie was on the order and needed a manger to override it. She came back with the managers card, no manager did the override and charged us for coffee. We never seen a manager, or got an apology, the worst service ever. Resteraunt didn't appear real clean. Always went there in the past but never again. Made me wonder about other customers food being handled after trash pick up.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
GetHuman-253775: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253775: I'd give them a five out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
GetHuman-253775: For that I would say four out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
GetHuman-253775: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253775 taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 19th, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

GetHuman-253775's Bob Evans Farms, Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bob Evans Farms, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bob Evans Farms, Inc. in any way.

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