CVS Caremark: I have never posted a negative review about any...
A CVS Caremark customer review by GetHuman user ~nonono from November 17th, 2017
Background on ~nonono's case
GetHuman: ~nonono - can you tell our other CVS Caremark customers when your case took place?
~nonono: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~nonono a list of common CVS Caremark problems)
~nonono: "Returns" was why I was trying to call.
~nonono's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nonono: I have never posted a negative review about any company before because no company has ever been as grossly incompetent as CVS Caremark. I am both a patient and a physician and I am absolutely taken aback by the flaws in getting prescriptions filled by CVS Caremark. There are untimely delays that cause important prescriptions to not be filled. The customer service representatives are very often incompetent* often I will call back several times in one day getting completely contradictory information from separate representatives. I am required to spend excessive amounts of time on the phone to get anything done. This is truly upsetting. I am a physician having these difficulties getting my own prescriptions filled. I can not imagine how the elderly, less educated, less motivated, less computer-savy, or persons with other difficulties can even begin to manage the monstrous system. I am truly appalled and will both try to change my pharmacy and discourage patients from joining the
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~nonono: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nonono: I'd give them a one out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~nonono: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~nonono: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nonono taken from his CVS Caremark customer service problem that occurred on November 13th, 2017.