CheapTickets: Poor quality voice greeting which guides caller...

A CheapTickets customer review by GetHuman user GetHuman-401616 from November 22nd, 2017

Background on GetHuman-401616's case

GetHuman: GetHuman-401616 - can you tell our other CheapTickets customers when your case took place?
GetHuman-401616: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to CheapTickets, and if so, how?
GetHuman-401616: I used the 844-766-5452 number I found for on the GetHuman CheapTickets customer phone number page I was on: CheapTickets Customer Service Phone Number
GetHuman: And which of these common CheapTickets customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401616 a list of common CheapTickets problems)
GetHuman-401616: "Change flight" was why I was trying to call.

GetHuman-401616's review of CheapTickets customer service

GetHuman: So how would you sum up your experience for GetHuman's CheapTickets customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401616: Poor quality voice greeting which guides caller thru the menu, and when menu choices end tells caller that they will now be referred to a c*s agent* finally recorded message tells caller: "Your call did not go thru. Try your call again" I've called back * times with the same result. There is no one there to pick up the calls, only a robot.
GetHuman: Let's quantify your experience contacting CheapTickets. On a scale of 1 to 5, how easy is it go get help on a CheapTickets problem?
GetHuman-401616: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401616: I'd give them a two out of five on communication.
GetHuman: And what about CheapTickets's ability to quickly and effectively address your problem?
GetHuman-401616: For that I would say five out of five.
GetHuman: And finally- any advice for other CheapTickets customers?
GetHuman-401616: Call them early in the day or late. Don't forget any personal or account information you might need for CheapTickets to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401616 taken from his CheapTickets customer service problem that occurred on November 19th, 2017.

CheapTickets

2.33 of 5 stars | 28 reviews

GetHuman-401616's CheapTickets Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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