CheapTickets: They basically have no customer service dept. Y...
A CheapTickets customer review by GetHuman user ~disappointed from November 19th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other CheapTickets customers when your case took place?
~disappointed: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to CheapTickets, and if so, how?
GetHuman: And which of these common CheapTickets customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common CheapTickets problems)
~disappointed: "Baggage problem" was why I was trying to call.
~disappointed's review of CheapTickets customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapTickets customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: They basically have no customer service dept. You cannot reach them by email or by phone.*I waited for ** min after being quoted a * min wait time. I hung up, tried again, and still couldn't get through. I will never use them again if I can help it. They are completely mismanaged.
GetHuman: Let's quantify your experience contacting CheapTickets. On a scale of 1 to 5, how easy is it go get help on a CheapTickets problem?
~disappointed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a five out of five on communication.
GetHuman: And what about CheapTickets's ability to quickly and effectively address your problem?
~disappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other CheapTickets customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for CheapTickets to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his CheapTickets customer service problem that occurred on November 16th, 2017.