Citibank credit card cut off access to my onlin...
A Citibank customer review by GetHuman user ~jimmy_d from November 17th, 2017
Background on ~jimmy_d's case
GetHuman: ~jimmy_d - can you tell our other Citibank customers when your case took place?
~jimmy_d: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~jimmy_d a list of common Citibank problems)
~jimmy_d: "Get Banking Help" was why I was trying to call.
~jimmy_d's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimmy_d: Citibank credit card cut off access to my online account for ** hours because I apparently typed in the wrong number * times on one of their web forms. The representative could not explain why a ** hour wait was necessary or find anyway around it.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~jimmy_d: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimmy_d: I'd give them a two out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~jimmy_d: For that I would say three out of five.
GetHuman: And finally- any advice for other Citibank customers?
~jimmy_d: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimmy_d taken from his Citibank customer service problem that occurred on November 16th, 2017.