Citibank: Got to a person quickly without entering long a...
A Citibank customer review by GetHuman user ~Thank you from November 8th, 2017
Background on ~Thank you's case
GetHuman: ~Thank you - can you tell our other Citibank customers when your case took place?
~Thank you: Yes I can. It was late at night, on November 3rd.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Thank you a list of common Citibank problems)
~Thank you: "Replacement Card" was why I was trying to call.
~Thank you's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thank you: Got to a person quickly without entering long account numbers. The person was able to help with everything I wanted.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Thank you: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thank you: I'd give them a four out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Thank you: For that I would say three out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Thank you: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thank you taken from his Citibank customer service problem that occurred on November 3rd, 2017.