Citibank: Great number... Fast and efficient customer ser...
A Citibank customer review by GetHuman user GetHuman-396102 from November 22nd, 2017
Background on GetHuman-396102's case
GetHuman: GetHuman-396102 - can you tell our other Citibank customers when your case took place?
GetHuman-396102: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396102 a list of common Citibank problems)
GetHuman-396102: "Make a Payment" was why I was trying to call.
GetHuman-396102's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396102: Great number... Fast and efficient customer service. Press zero twice to bypass automated identification (you end up repeating same questions with rep anyway without the frustration of cyber interactions like "I'm sorry. I didn't get that. Please enter the information again" ... For ** minutes. Had good experience, solved my problem right away!
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-396102: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396102: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-396102: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-396102: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396102 taken from his Citibank customer service problem that occurred on November 20th, 2017.