Citibank: I called the bold number suggested but I kept g...
A Citibank customer review by GetHuman user GetHuman-432374 from November 22nd, 2017
Background on GetHuman-432374's case
GetHuman: GetHuman-432374 - can you tell our other Citibank customers when your case took place?
GetHuman-432374: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432374 a list of common Citibank problems)
GetHuman-432374: "Complaint" was why I was trying to call.
GetHuman-432374's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432374: I called the bold number suggested but I kept going to an air conditioning company.Anyway I can say what I want here.Your customer service and overall service is an absolute disgrace. I applied for a unsecured business loan on the ** th April **** and since then no result, no sight result nothing!! this is despite literally hours on hold from an overseas line.I have also travelled at my time and expense to your Castle hill branch explained everything to no avail. As of today they do not even have the courtesy to answer the phone. Now you call ME if you want my business.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-432374: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432374: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-432374: For that I would say four out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-432374: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432374 taken from his Citibank customer service problem that occurred on November 15th, 2017.