Citibank: debit card i did not want has just charged me o...
A Citibank customer review by GetHuman user GetHuman-168174 from November 17th, 2017
Background on GetHuman-168174's case
GetHuman: GetHuman-168174 - can you tell our other Citibank customers when your case took place?
GetHuman-168174: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168174 a list of common Citibank problems)
GetHuman-168174: "Dispute a Charge" was why I was trying to call.
GetHuman-168174's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168174: debit card i did not want has just charged me over * dollars for fees i bought a banna ** cents wanted ** dollars back. i had **.** cents.in it. i swiped this fk twice because it denied my approval. was it the dumb $$ cashier or was it citi it wasnt me. but i got charged. * dollars is * loaves of bread ** cans of baby food ** pints of milk a co pay for meds this is fk ridiculous. i dont have time to waste and i sure dont have fk dollars to feed the millionair fks.this is the way the would is trending fk them
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-168174: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168174: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-168174: For that I would say two out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-168174: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168174 taken from his Citibank customer service problem that occurred on November 15th, 2017.