City of Cleveland Water Department: Wait times are always over an hour. You often...
A City of Cleveland Water Department customer review by GetHuman user ~m from November 2nd, 2017
Background on ~m's case
GetHuman: ~m - can you tell our other City of Cleveland Water Department customers when your case took place?
~m: Sure. It was afternoon, on October 23rd.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows ~m a list of common City of Cleveland Water Department problems)
~m: "Change appointment" was why I was trying to call.
~m's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~m: Wait times are always over an hour. You often get disconnected after waiting **min * and have to call back and start waiting all over again. When you do get someone, our experience is that they will say they will do something and it won't happen. It has been my experience from dealing with them over the past year and a half on different properties that it will take months of weekly multi-hour calls to get something done properly.
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
~m: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~m: I'd give them a one out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
~m: For that I would say two out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
~m: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~m taken from his City of Cleveland Water Department customer service problem that occurred on October 23rd, 2017.