Comcast: Don't you think that a company that makes ALL i...
A Comcast customer review by GetHuman user ~funck you from November 22nd, 2017
Background on ~funck you's case
GetHuman: ~funck you - can you tell our other Comcast customers when your case took place?
~funck you: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~funck you a list of common Comcast problems)
~funck you: "Account access" was why I was trying to call.
~funck you's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~funck you: Don't you think that a company that makes ALL it's money from US Citizens could have local US citizens on the help desk??? Not having to negotiate help from the Philippines?!!!!! Seems like you'd like to offer jobs to US citizens WOW what an admirable corporation!....NOT!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~funck you: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~funck you: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~funck you: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~funck you: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~funck you taken from his Comcast customer service problem that occurred on November 16th, 2017.