Currys: Any help from you amazing people as to what my...
A Currys customer review by GetHuman user ~debselias from November 16th, 2017
Background on ~debselias's case
GetHuman: ~debselias - can you tell our other Currys customers when your case took place?
~debselias: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Currys, and if so, how?
GetHuman: And which of these common Currys customer issues best describes the reason you wanted to talk to them?
(Shows ~debselias a list of common Currys problems)
~debselias: "Change order" was why I was trying to call.
~debselias's review of Currys customer service
GetHuman: So how would you sum up your experience for GetHuman's Currys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debselias: Any help from you amazing people as to what my rights are I'd appreciate it?**OMG we've just spent nearly *£**** buying a washing machine, a tumble dryer and a Panasonic Fridge Freezer. They were all delivered on Mon (today is Fri **th May ****). We did as the instructions and plumbed the wash*mach in, put it on a "cleaning cycle" - it leaked all over the floor. Engineer came out the next day - sorted. Same delivery day we discovered that the Panasonic fridge freezer had a "clunk" on the door of the fridge so called currys TWICE, put through to Panasonic but they were closed. Tues AM called Panasonic directly and arranged engineer for next available time slot which was Friday....**Engineer came this morning and took the door off the fridge to investigate... here should have been a happy ending, an uplift number, and exchange of brand new goods but no it was not like that.....**Firstly the engineer told me that the fridge door was missing and a rubber bush on the door (like a big washer
GetHuman: Let's quantify your experience contacting Currys. On a scale of 1 to 5, how easy is it go get help on a Currys problem?
~debselias: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debselias: I'd give them a four out of five on communication.
GetHuman: And what about Currys's ability to quickly and effectively address your problem?
~debselias: For that I would say five out of five.
GetHuman: And finally- any advice for other Currys customers?
~debselias: Call them early in the day or late. Don't forget any personal or account information you might need for Currys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debselias taken from his Currys customer service problem that occurred on November 13th, 2017.