Currys: terrible customer service, no-one could help so...
A Currys customer review by GetHuman user GetHuman-246617 from November 19th, 2017
Background on GetHuman-246617's case
GetHuman: GetHuman-246617 - can you tell our other Currys customers when your case took place?
GetHuman-246617: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to Currys, and if so, how?
GetHuman: And which of these common Currys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-246617 a list of common Currys problems)
GetHuman-246617: "Change order" was why I was trying to call.
GetHuman-246617's review of Currys customer service
GetHuman: So how would you sum up your experience for GetHuman's Currys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-246617: terrible customer service, no-one could help solve the problem that the delivery people were rubbish. Had to wait another * days for redelivery that should've been done in the first place.
GetHuman: Let's quantify your experience contacting Currys. On a scale of 1 to 5, how easy is it go get help on a Currys problem?
GetHuman-246617: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-246617: I'd give them a four out of five on communication.
GetHuman: And what about Currys's ability to quickly and effectively address your problem?
GetHuman-246617: For that I would say five out of five.
GetHuman: And finally- any advice for other Currys customers?
GetHuman-246617: Call them early in the day or late. Don't forget any personal or account information you might need for Currys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-246617 taken from his Currys customer service problem that occurred on November 10th, 2017.