Currys: very disappointed with aftersale service still...
A Currys customer review by GetHuman user GetHuman-418437 from November 2nd, 2017
Background on GetHuman-418437's case
GetHuman: GetHuman-418437 - can you tell our other Currys customers when your case took place?
GetHuman-418437: Yeah. It was late at night, on October 23rd.
GetHuman: Did you reach out to Currys, and if so, how?
GetHuman: And which of these common Currys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-418437 a list of common Currys problems)
GetHuman-418437: "Complaint" was why I was trying to call.
GetHuman-418437's review of Currys customer service
GetHuman: So how would you sum up your experience for GetHuman's Currys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-418437: very disappointed with aftersale service still awaiting to be contacted bought a laptop which has been broke four times and is now broke again and none of your staff seem to want to get in touch now the guarentee has expired although laptop was not used until ********
GetHuman: Let's quantify your experience contacting Currys. On a scale of 1 to 5, how easy is it go get help on a Currys problem?
GetHuman-418437: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-418437: I'd give them a five out of five on communication.
GetHuman: And what about Currys's ability to quickly and effectively address your problem?
GetHuman-418437: For that I would say three out of five.
GetHuman: And finally- any advice for other Currys customers?
GetHuman-418437: Call them early in the day or late. Don't forget any personal or account information you might need for Currys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-418437 taken from his Currys customer service problem that occurred on October 23rd, 2017.