Dodge: Issue of not being able to find out why my car...
A Dodge customer review by GetHuman user ~AJF from November 17th, 2017
Background on ~AJF's case
GetHuman: ~AJF - can you tell our other Dodge customers when your case took place?
~AJF: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows ~AJF a list of common Dodge problems)
~AJF: "Complaint" was why I was trying to call.
~AJF's review of Dodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AJF: Issue of not being able to find out why my car is still in the Que to be built after * months is still unanswered. Even a case manager can't seem to find the info and call me back. yuck dodge i think you can do better.
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
~AJF: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AJF: I'd give them a five out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
~AJF: For that I would say two out of five.
GetHuman: And finally- any advice for other Dodge customers?
~AJF: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AJF taken from his Dodge customer service problem that occurred on November 11th, 2017.