FedEx (Canada): Those people don't know what they are doing.*Wa...
A FedEx (Canada) customer review by GetHuman user ~Trail from November 6th, 2017
Background on ~Trail's case
GetHuman: ~Trail - can you tell our other FedEx (Canada) customers when your case took place?
~Trail: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Trail a list of common FedEx (Canada) problems)
~Trail: "Make a shipment" was why I was trying to call.
~Trail's review of FedEx (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trail: Those people don't know what they are doing.*Waited for a package pickup * days. Nobody showed up. Then I was told the Ground Service is not offered in my area, but was possible to chose online.*Finally after few calls I requested the better service for the same money, they said yes and came for the package, did't leave me any confirmation, nothing.*After all that trouble I was charged **$ in stead of **$ and I have been calling them ever since for my credit (refund) and nobody can answer the question: why I haven't been refunded yet. *I will never use Fedex in the future.
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
~Trail: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trail: I'd give them a one out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
~Trail: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
~Trail: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trail taken from his FedEx (Canada) customer service problem that occurred on November 1st, 2017.