Fido: I immediately got a human. I was passed along...

A Fido customer review by GetHuman user GetHuman-350949 from November 4th, 2017

Background on GetHuman-350949's case

GetHuman: GetHuman-350949 - can you tell our other Fido customers when your case took place?
GetHuman-350949: Yes. It was evening, on October 26th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman-350949: I used the 888-481-3436 number I found for on the GetHuman Fido customer phone number page I was on: Fido Customer Service Phone Number
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350949 a list of common Fido problems)
GetHuman-350949: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-350949's review of Fido customer service

GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350949: I immediately got a human. I was passed along to two other humans to get to the right department, but they were efficient and very helpful.
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
GetHuman-350949: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350949: I'd give them a two out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
GetHuman-350949: For that I would say three out of five.
GetHuman: And finally- any advice for other Fido customers?
GetHuman-350949: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350949 taken from his Fido customer service problem that occurred on October 26th, 2017.

Fido

2.54 of 5 stars | 6 reviews

GetHuman-350949's Fido Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fido, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fido in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!