Fido: Thank you soooo much. I can't believe it worked...
A Fido customer review by GetHuman user ~cruisegirl from November 2nd, 2017
Background on ~cruisegirl's case
GetHuman: ~cruisegirl - can you tell our other Fido customers when your case took place?
~cruisegirl: Yes. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~cruisegirl a list of common Fido problems)
~cruisegirl: "Change plan" was why I was trying to call.
~cruisegirl's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cruisegirl: Thank you soooo much. I can't believe it worked..I have beening waiting so long on hold then saw this and * min later I got to talk to someone..I appreciate it thanks !!
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~cruisegirl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cruisegirl: I'd give them a three out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~cruisegirl: For that I would say four out of five.
GetHuman: And finally- any advice for other Fido customers?
~cruisegirl: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cruisegirl taken from his Fido customer service problem that occurred on October 28th, 2017.