Frigidaire: CUSTOMER SERVICE REP WAS USELESS COULD NOT REFE...
A Frigidaire customer review by GetHuman user ~DONT BUY FRIDGIDAIRE from November 27th, 2017
Background on ~DONT BUY FRIDGIDAIRE's case
GetHuman: ~DONT BUY FRIDGIDAIRE - can you tell our other Frigidaire customers when your case took place?
~DONT BUY FRIDGIDAIRE: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~DONT BUY FRIDGIDAIRE a list of common Frigidaire problems)
~DONT BUY FRIDGIDAIRE: "Repairs" was why I was trying to call.
~DONT BUY FRIDGIDAIRE's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONT BUY FRIDGIDAIRE: CUSTOMER SERVICE REP WAS USELESS COULD NOT REFER ME TO A SUPERVISOR OR HIGHER UP PERSONNELL, STATED I CAN APPEAL TO SAME * FOR INFO IF NOT SATISFIED, ABSOLUTELY INSANE
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~DONT BUY FRIDGIDAIRE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONT BUY FRIDGIDAIRE: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~DONT BUY FRIDGIDAIRE: For that I would say four out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~DONT BUY FRIDGIDAIRE: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONT BUY FRIDGIDAIRE taken from his Frigidaire customer service problem that occurred on November 18th, 2017.