Frigidaire: Since purchasing two window unit air conditione...
A Frigidaire customer review by GetHuman user ~jojo from November 21st, 2017
Background on ~jojo's case
GetHuman: ~jojo - can you tell our other Frigidaire customers when your case took place?
~jojo: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~jojo a list of common Frigidaire problems)
~jojo: "Refund or cancel order" was why I was trying to call.
~jojo's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jojo: Since purchasing two window unit air conditioners (one in May, ***** and one in December, *****), I purchased extended warranties. Approximately one month before the expiration of each, I would receive a notice to renew the warranty if I chose. In the fall of ****, I began receiving notices on each unit EVERY MONTH. After numerous calls to Electrolux in Augusta, GA, I was told I would continue to get multiple notices rather than just one prior to the actual due date. Because I complained, ALL notices were discontinued. As of today, *******, I have not received a notice of one which is due May ** nor have I received the Service Agreement for the December air conditioner which was paid in early decmeber. I called Frigidaire today and was told by one Kimberly that there was a glitch in their system (since Fall of ****) which they are working on. She is mailing me a notice of the one due May ** as well as a copy of the Agreement which I never received from December. She was defensiv
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~jojo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jojo: I'd give them a four out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~jojo: For that I would say three out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~jojo: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jojo taken from his Frigidaire customer service problem that occurred on November 13th, 2017.