Frigidaire: The phone person was very nice and looked up th...
A Frigidaire customer review by GetHuman user GetHuman-47248 from November 15th, 2017
Background on GetHuman-47248's case
GetHuman: GetHuman-47248 - can you tell our other Frigidaire customers when your case took place?
GetHuman-47248: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47248 a list of common Frigidaire problems)
GetHuman-47248: "Where to buy" was why I was trying to call.
GetHuman-47248's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47248: The phone person was very nice and looked up the model and serial number and answered my question. I HAD a **** double oven I LOVED, but it sparked once and my son made me part with it. So sad. The differences are that the new style has a skinny oven on the left that you could really only bake bread or warm stuff up in because no cookie sheet would fit- unlike my old one with a full width but not as tall second oven, there IS not a way to really clean under the burners after you take them out and wipe a circle- unlike my old favorite which had trays under the burners and a big enough space to reach in that you could reach from the top inside of the oven doors, and the whole stove is fragile compared to the antique one. The big oven door shuts crookedly, still sticking out on the right a bit. It would dent so easily! But none of that has to do with the responding of the phone person at Frigidaire, which was quick and professional. I like Canada, but I just learned that this stove was ma
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
GetHuman-47248: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47248: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
GetHuman-47248: For that I would say three out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
GetHuman-47248: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47248 taken from his Frigidaire customer service problem that occurred on November 10th, 2017.