Illinois Secretary of State: The website is misleading. It accentuates the M...
A Illinois Secretary of State customer review by GetHuman user GetHuman-229649 from November 17th, 2017
Background on GetHuman-229649's case
GetHuman: GetHuman-229649 - can you tell our other Illinois Secretary of State customers when your case took place?
GetHuman-229649: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Illinois Secretary of State, and if so, how?
GetHuman: And which of these common Illinois Secretary of State customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229649 a list of common Illinois Secretary of State problems)
GetHuman-229649: "Vehicle Title" was why I was trying to call.
GetHuman-229649's review of Illinois Secretary of State customer service
GetHuman: So how would you sum up your experience for GetHuman's Illinois Secretary of State customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229649: The website is misleading. It accentuates the Motor Vehicle Division, which is what this phone number is for. It is NOT a general phone number for the Secretary of State. I am trying to follow up on death certificates ordered for a family member who recently died. The operator, Sharon, claimed to have no listing of numbers to help me. She gave me a number for business, but that number was for business OWNERS, not for the Secy. of State's business office. Still searching.
GetHuman: Let's quantify your experience contacting Illinois Secretary of State. On a scale of 1 to 5, how easy is it go get help on a Illinois Secretary of State problem?
GetHuman-229649: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229649: I'd give them a two out of five on communication.
GetHuman: And what about Illinois Secretary of State's ability to quickly and effectively address your problem?
GetHuman-229649: For that I would say one out of five.
GetHuman: And finally- any advice for other Illinois Secretary of State customers?
GetHuman-229649: Call them early in the day or late. Don't forget any personal or account information you might need for Illinois Secretary of State to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229649 taken from his Illinois Secretary of State customer service problem that occurred on November 8th, 2017.