Indiegogo: No response. impossible to speak to a human be...
A Indiegogo customer review by GetHuman user GetHuman-251304 from November 20th, 2017
Background on GetHuman-251304's case
GetHuman: GetHuman-251304 - can you tell our other Indiegogo customers when your case took place?
GetHuman-251304: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Indiegogo, and if so, how?
GetHuman: And which of these common Indiegogo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251304 a list of common Indiegogo problems)
GetHuman-251304: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-251304's review of Indiegogo customer service
GetHuman: So how would you sum up your experience for GetHuman's Indiegogo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251304: No response. impossible to speak to a human being at this number. They refer you to "Customer Happiness" the very email outfit that neither reads nor addresses the simple issue-- why *% more than stated amount was deducted from my campaign that concluded, successfully, a month ago. Very frustrating cul de sac. Appears I will have to pursue it through California attorney general or better business bureau.
GetHuman: Let's quantify your experience contacting Indiegogo. On a scale of 1 to 5, how easy is it go get help on a Indiegogo problem?
GetHuman-251304: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251304: I'd give them a one out of five on communication.
GetHuman: And what about Indiegogo's ability to quickly and effectively address your problem?
GetHuman-251304: For that I would say two out of five.
GetHuman: And finally- any advice for other Indiegogo customers?
GetHuman-251304: Call them early in the day or late. Don't forget any personal or account information you might need for Indiegogo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251304 taken from his Indiegogo customer service problem that occurred on November 13th, 2017.