Indiegogo: You do not answer phones, your email system for...
A Indiegogo customer review by GetHuman user GetHuman-231953 from November 26th, 2017
Background on GetHuman-231953's case
GetHuman: GetHuman-231953 - can you tell our other Indiegogo customers when your case took place?
GetHuman-231953: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Indiegogo, and if so, how?
GetHuman: And which of these common Indiegogo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231953 a list of common Indiegogo problems)
GetHuman-231953: "Repayment question" was why I was trying to contact.
GetHuman-231953's review of Indiegogo customer service
GetHuman: So how would you sum up your experience for GetHuman's Indiegogo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231953: You do not answer phones, your email system for customer care is beyond horrible. It would not let me send a note unless i waded through your FAQ's of which none dealt with the topic to be discussed. Your so called customer care is non-existent so far. You took my money but do not recognize my contribution. You blocked me from contacting the guys with the campaign. Call me @ ***-***-****
GetHuman: Let's quantify your experience contacting Indiegogo. On a scale of 1 to 5, how easy is it go get help on a Indiegogo problem?
GetHuman-231953: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231953: I'd give them a one out of five on communication.
GetHuman: And what about Indiegogo's ability to quickly and effectively address your problem?
GetHuman-231953: For that I would say one out of five.
GetHuman: And finally- any advice for other Indiegogo customers?
GetHuman-231953: Call them early in the day or late. Don't forget any personal or account information you might need for Indiegogo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231953 taken from his Indiegogo customer service problem that occurred on November 24th, 2017.