Indiegogo: Your site says this is a **** telephone number...
A Indiegogo customer review by GetHuman user ~Jay Nepal from November 25th, 2017
Background on ~Jay Nepal's case
GetHuman: ~Jay Nepal - can you tell our other Indiegogo customers when your case took place?
~Jay Nepal: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Indiegogo, and if so, how?
GetHuman: And which of these common Indiegogo customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay Nepal a list of common Indiegogo problems)
~Jay Nepal: "Update account information" was why I was trying to contact.
~Jay Nepal's review of Indiegogo customer service
GetHuman: So how would you sum up your experience for GetHuman's Indiegogo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay Nepal: Your site says this is a **** telephone number. They were not in the office on weekends or so says their message. *Jay
GetHuman: Let's quantify your experience contacting Indiegogo. On a scale of 1 to 5, how easy is it go get help on a Indiegogo problem?
~Jay Nepal: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay Nepal: I'd give them a three out of five on communication.
GetHuman: And what about Indiegogo's ability to quickly and effectively address your problem?
~Jay Nepal: For that I would say four out of five.
GetHuman: And finally- any advice for other Indiegogo customers?
~Jay Nepal: Call them early in the day or late. Don't forget any personal or account information you might need for Indiegogo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay Nepal taken from his Indiegogo customer service problem that occurred on November 21st, 2017.