J. Crew: Conflicting info given re company policy on pri...

A J. Crew customer review by GetHuman user ~willshopelsewhere from November 6th, 2017

Background on ~willshopelsewhere's case

GetHuman: ~willshopelsewhere - can you tell our other J. Crew customers when your case took place?
~willshopelsewhere: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to J. Crew, and if so, how?
~willshopelsewhere: I used the 800-562-0258 number I found for on the GetHuman J. Crew customer phone number page I was on: J. Crew Customer Service Phone Number
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows ~willshopelsewhere a list of common J. Crew problems)
~willshopelsewhere: "Cancel order" was why I was trying to call.

~willshopelsewhere's review of J. Crew customer service

GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~willshopelsewhere: Conflicting info given re company policy on price adjustment for items that go on sale. Policy quoted was not honored by cust svc*supervisor and it was clear that they didn't appreciate my business. They were rude and unyielding in honoring previous policy quote by one of their employees and implied that I was lying in recounting what I had been told. Really bad experience that ruined my day.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
~willshopelsewhere: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~willshopelsewhere: I'd give them a three out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
~willshopelsewhere: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
~willshopelsewhere: Call them early in the day or late. Don't forget any personal or account information you might need for J. Crew to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~willshopelsewhere taken from his J. Crew customer service problem that occurred on October 31st, 2017.

J. Crew

5.00 of 5 stars | 13 reviews

~willshopelsewhere's J. Crew Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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