J. Crew: I placed my order on the J Crew website and mis...

A J. Crew customer review by GetHuman user GetHuman-409599 from November 3rd, 2017

Background on GetHuman-409599's case

GetHuman: GetHuman-409599 - can you tell our other J. Crew customers when your case took place?
GetHuman-409599: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to J. Crew, and if so, how?
GetHuman-409599: I used the 800-562-0258 number I found for on the GetHuman J. Crew customer phone number page I was on: J. Crew Customer Service Phone Number
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409599 a list of common J. Crew problems)
GetHuman-409599: "Make a purchase" was why I was trying to call.

GetHuman-409599's review of J. Crew customer service

GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409599: I placed my order on the J Crew website and mistakingly ordered a pair of shoes costing $***. I called as soon as customer service opened to ask them to take the shoes off my order, and they told me that once you place an order online then that is it. The only options I had was to drive an hour and a half to the closest store or wait and pay to have it shipped back. Either way my money is tied up. Most companies I've dealt with are more than glad to help the customer make sure they get exactly what they need until the item ships. J Crew does not understand the importance in that. I was very dissatisfied. Be careful when ordering.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
GetHuman-409599: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409599: I'd give them a four out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
GetHuman-409599: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
GetHuman-409599: Call them early in the day or late. Don't forget any personal or account information you might need for J. Crew to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409599 taken from his J. Crew customer service problem that occurred on October 27th, 2017.

J. Crew

5.00 of 5 stars | 13 reviews

GetHuman-409599's J. Crew Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like J. Crew, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with J. Crew in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!