J. Crew: I have sent many emails to *****@***.com and to...
A J. Crew customer review by GetHuman user ~Eveline from November 24th, 2017
Background on ~Eveline's case
GetHuman: ~Eveline - can you tell our other J. Crew customers when your case took place?
~Eveline: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to J. Crew, and if so, how?
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows ~Eveline a list of common J. Crew problems)
~Eveline: "Warranty claim" was why I was trying to call.
~Eveline's review of J. Crew customer service
GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eveline: I have sent many emails to *****@***.com and to *****@***.com without getting any response about an offensive ornament in your window display that says (MERRY WHATEVER)* If you don't want to wish Christians a Merry Christmas, please say nothing and remove the offensive ornament.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
~Eveline: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eveline: I'd give them a five out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
~Eveline: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
~Eveline: Call them early in the day or late. Don't forget any personal or account information you might need for J. Crew to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eveline taken from his J. Crew customer service problem that occurred on November 22nd, 2017.