J. Crew: customer service person Shenika very helpful...

A J. Crew customer review by GetHuman user ~lynn sandbank from November 17th, 2017

Background on ~lynn sandbank's case

GetHuman: ~lynn sandbank - can you tell our other J. Crew customers when your case took place?
~lynn sandbank: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to J. Crew, and if so, how?
~lynn sandbank: I used the 800-562-0258 number I found for on the GetHuman J. Crew customer phone number page I was on: J. Crew Customer Service Phone Number
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows ~lynn sandbank a list of common J. Crew problems)
~lynn sandbank: "Warranty claim" was why I was trying to call.

~lynn sandbank's review of J. Crew customer service

GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lynn sandbank: customer service person Shenika very helpful. I was frustrated the order did not go through on line.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
~lynn sandbank: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lynn sandbank: I'd give them a five out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
~lynn sandbank: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
~lynn sandbank: Call them early in the day or late. Don't forget any personal or account information you might need for J. Crew to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lynn sandbank taken from his J. Crew customer service problem that occurred on November 11th, 2017.

J. Crew

5.00 of 5 stars | 13 reviews

~lynn sandbank's J. Crew Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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