J. Crew: They were courteous and helpful for an unusual...

A J. Crew customer review by GetHuman user ~mcat from November 14th, 2017

Background on ~mcat's case

GetHuman: ~mcat - can you tell our other J. Crew customers when your case took place?
~mcat: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to J. Crew, and if so, how?
~mcat: I used the 800-562-0258 number I found for on the GetHuman J. Crew customer phone number page I was on: J. Crew Customer Service Phone Number
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows ~mcat a list of common J. Crew problems)
~mcat: "Change order" was why I was trying to call.

~mcat's review of J. Crew customer service

GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcat: They were courteous and helpful for an unusual issue: locating buttons for a *-* year old peacoat that I didn't have in my possession at the time. Issue wasnt resolved but I got helpful advice.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
~mcat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcat: I'd give them a five out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
~mcat: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
~mcat: Call them early in the day or late. Don't forget any personal or account information you might need for J. Crew to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcat taken from his J. Crew customer service problem that occurred on November 11th, 2017.

J. Crew

5.00 of 5 stars | 13 reviews

~mcat's J. Crew Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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