JCPenney: Dear Person of Interest**This is actually a com...
A JCPenney customer review by GetHuman user ~Joan Mangel from November 16th, 2017
Background on ~Joan Mangel's case
GetHuman: ~Joan Mangel - can you tell our other JCPenney customers when your case took place?
~Joan Mangel: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Joan Mangel a list of common JCPenney problems)
~Joan Mangel: "Account Access" was why I was trying to call.
~Joan Mangel's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joan Mangel: Dear Person of Interest**This is actually a complaint. Just received you Mother's Day flyer. Will you please look at this flyer AGAIN !!! Aren't Great Grandmother's, Grandmother's, Mother's all honored on Mother's Day? Look at your flyer...How many things in this catalog, has honored the over ** mother, grandmother or great grandmother in this or what is in there that most of us could wear or WANT? I am a retired, Grandmother and do a lot of shopping trips to Erie, Pittsburgh and other locations I dress younger but most stores seem to ONLY seem to want the really younger generation, Juniors to be exact to buy but at this stage of my life, I have more time, more money and go out to dinner more so like to dress nicely but Sporty. NO !!! I don't want the Grandma Moses look with house dress or baggy looking things but sporty and comfortable.. The only thing, I find at Penney's is their curtains and house wares anymore. You do not have anything in the clothes line that is to my tastes and
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Joan Mangel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joan Mangel: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Joan Mangel: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Joan Mangel: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joan Mangel taken from his JCPenney customer service problem that occurred on November 14th, 2017.