JCPenney: I can't get off their email address. The email...
A JCPenney customer review by GetHuman user ~heather from November 26th, 2017
Background on ~heather's case
GetHuman: ~heather - can you tell our other JCPenney customers when your case took place?
~heather: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~heather a list of common JCPenney problems)
~heather: "Track order" was why I was trying to call.
~heather's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heather: I can't get off their email address. The email is sent from a "No reply" address and directs you to call a phone number to unsubscribe. I have called * times now, representatives inevitably tell me to to to my online account to unsubscribe. I don't have an online account. If I go to their website * try to log on I am told my email address is not in their system. Then they fiddle around for a moment, tell me they've restricted my settings and I won't get email anymore. But I keep getting more messages. I don't think I'm going to shop at this place ever again.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~heather: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heather: I'd give them a two out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~heather: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~heather: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heather taken from his JCPenney customer service problem that occurred on November 18th, 2017.