JCPenney: I don't like the new Penney's..Most of the clot...
A JCPenney customer review by GetHuman user ~Katie from November 11th, 2017
Background on ~Katie's case
GetHuman: ~Katie - can you tell our other JCPenney customers when your case took place?
~Katie: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Katie a list of common JCPenney problems)
~Katie: "Returns" was why I was trying to call.
~Katie's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Katie: I don't like the new Penney's..Most of the clothing brands I have enjoyed for years, some new, are now gone. I am an older lady with money to spend but it will be going to another store in the mall as all Penney's seems to be interested in are the very young, the **-** age and they don't seem to be listening to their older established customers. I will be cashing in my gift cards to use the cash at another location.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Katie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Katie: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Katie: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Katie: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Katie taken from his JCPenney customer service problem that occurred on November 10th, 2017.