JCPenney: Today is Thursday April **th I went to pennies...
A JCPenney customer review by GetHuman user ~mandy Haywood from November 16th, 2017
Background on ~mandy Haywood 's case
GetHuman: ~mandy Haywood - can you tell our other JCPenney customers when your case took place?
~mandy Haywood : Yes. It was late at night, on November 6th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~mandy Haywood a list of common JCPenney problems)
~mandy Haywood : "Track order" was why I was trying to call.
~mandy Haywood 's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mandy Haywood : Today is Thursday April **th I went to pennies to catch some sells after a hard day at work there is a new jewelry line that I just admired. The lady was rude so I left an walked around a few minutes later I see her screaming an yelling at the Mexican man I think he was her boss and he did nothing just stood there and let her talk to him like he was nothing.*But this is not the first time when I go to the Jcp in bossier city inside the mall the employees treat their bosses like **** I want to know who is over this store? No employee should ever be allowed to disrespect their boss. I shop there a lot but NOT ANY. MORE the sir*Madom who is over this store needs to be FIRED you allow the employees to disrespect the managers and customers SHAME On YOU
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~mandy Haywood : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mandy Haywood : I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~mandy Haywood : For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~mandy Haywood : Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mandy Haywood taken from his JCPenney customer service problem that occurred on November 6th, 2017.