JCWhitney.com: JCWhitney sent me the wrong part the *st time a...
A JCWhitney.com customer review by GetHuman user ~Jerry B from November 17th, 2017
Background on ~Jerry B's case
GetHuman: ~Jerry B - can you tell our other JCWhitney.com customers when your case took place?
~Jerry B: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to JCWhitney.com, and if so, how?
GetHuman: And which of these common JCWhitney.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jerry B a list of common JCWhitney.com problems)
~Jerry B: "Track order" was why I was trying to call.
~Jerry B's review of JCWhitney.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCWhitney.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerry B: JCWhitney sent me the wrong part the *st time and I called was given instructions and a label to ship the item back. Upon receipt they assured me they would send the correct item for my make, model, and year vehicle. They shipped me the same wrong part again. I now have to take my time to ship back the wrong part for a refund. I am back to square one after ** days. This is ridiculous.
GetHuman: Let's quantify your experience contacting JCWhitney.com. On a scale of 1 to 5, how easy is it go get help on a JCWhitney.com problem?
~Jerry B: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerry B: I'd give them a five out of five on communication.
GetHuman: And what about JCWhitney.com's ability to quickly and effectively address your problem?
~Jerry B: For that I would say five out of five.
GetHuman: And finally- any advice for other JCWhitney.com customers?
~Jerry B: Call them early in the day or late. Don't forget any personal or account information you might need for JCWhitney.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerry B taken from his JCWhitney.com customer service problem that occurred on November 8th, 2017.