JCWhitney.com: The reps are difficult to understand, and they...

A JCWhitney.com customer review by GetHuman user ~hondo from November 17th, 2017

Background on ~hondo's case

GetHuman: ~hondo - can you tell our other JCWhitney.com customers when your case took place?
~hondo: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to JCWhitney.com, and if so, how?
~hondo: I used the 866-529-5530 number I found for on the GetHuman JCWhitney.com customer phone number page I was on: JCWhitney.com Customer Service Phone Number
GetHuman: And which of these common JCWhitney.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hondo a list of common JCWhitney.com problems)
~hondo: "Change order" was why I was trying to call.

~hondo's review of JCWhitney.com customer service

GetHuman: So how would you sum up your experience for GetHuman's JCWhitney.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hondo: The reps are difficult to understand, and they seem to send you through a frustrating round of "we can't help you" until the issue is forced. I spent over * hours on the phone with them one day and another hour another day in order to solve the problem that THEY created to begin with.
GetHuman: Let's quantify your experience contacting JCWhitney.com. On a scale of 1 to 5, how easy is it go get help on a JCWhitney.com problem?
~hondo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hondo: I'd give them a five out of five on communication.
GetHuman: And what about JCWhitney.com's ability to quickly and effectively address your problem?
~hondo: For that I would say two out of five.
GetHuman: And finally- any advice for other JCWhitney.com customers?
~hondo: Call them early in the day or late. Don't forget any personal or account information you might need for JCWhitney.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hondo taken from his JCWhitney.com customer service problem that occurred on November 15th, 2017.

JCWhitney.com

3.67 of 5 stars | 14 reviews

~hondo's JCWhitney.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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