Jacksonville Electric Authority: I got the robo answering service that guided me...
A Jacksonville Electric Authority customer review by GetHuman user ~RondoCelt from November 15th, 2017
Background on ~RondoCelt's case
GetHuman: ~RondoCelt - can you tell our other Jacksonville Electric Authority customers when your case took place?
~RondoCelt: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~RondoCelt a list of common Jacksonville Electric Authority problems)
~RondoCelt: "Cancel service" was why I was trying to call.
~RondoCelt's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RondoCelt: I got the robo answering service that guided me through the steps of paying my bill. No human interaction involved since I paid by credit card. There was no wait time.
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~RondoCelt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RondoCelt: I'd give them a three out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~RondoCelt: For that I would say two out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~RondoCelt: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RondoCelt taken from his Jacksonville Electric Authority customer service problem that occurred on November 8th, 2017.