Kenmore: Neither people at the SEARS or on the phone hav...

A Kenmore customer review by GetHuman user GetHuman-431222 from November 21st, 2017

Background on GetHuman-431222's case

GetHuman: GetHuman-431222 - can you tell our other Kenmore customers when your case took place?
GetHuman-431222: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman-431222: I used the 888-536-6673 number I found for on the GetHuman Kenmore customer phone number page I was on: Kenmore Customer Service Phone Number
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431222 a list of common Kenmore problems)
GetHuman-431222: "Warranty claim" was why I was trying to call.

GetHuman-431222's review of Kenmore customer service

GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431222: Neither people at the SEARS or on the phone have zero knowledge about their KENMORE products! Very shame!
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
GetHuman-431222: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431222: I'd give them a two out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
GetHuman-431222: For that I would say one out of five.
GetHuman: And finally- any advice for other Kenmore customers?
GetHuman-431222: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431222 taken from his Kenmore customer service problem that occurred on November 18th, 2017.


2.17 of 5 stars | 42 reviews

GetHuman-431222's Kenmore Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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