Parts of a Kenmore refrigerator were broken whi...
A Kenmore customer review by GetHuman user ~Mels from November 21st, 2017
Background on ~Mels's case
GetHuman: ~Mels - can you tell our other Kenmore customers when your case took place?
~Mels: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows ~Mels a list of common Kenmore problems)
~Mels: "Repairs" was why I was trying to call.
~Mels's review of Kenmore customer service
GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mels: Parts of a Kenmore refrigerator were broken while under warranty, service tech coming to fix them. Unfortunately the device itself is the most inefficiently designed appliance I have ever come across and it actually makes me angry every time I open it. I seriously HATE this appliance but am unable to replace it at this time.
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
~Mels: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mels: I'd give them a two out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
~Mels: For that I would say one out of five.
GetHuman: And finally- any advice for other Kenmore customers?
~Mels: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mels taken from his Kenmore customer service problem that occurred on November 12th, 2017.