Keurig: Horrible customer service.. No supervisors avai...
A Keurig customer review by GetHuman user ~Eagleez from November 13th, 2017
Background on ~Eagleez's case
GetHuman: ~Eagleez - can you tell our other Keurig customers when your case took place?
~Eagleez: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows ~Eagleez a list of common Keurig problems)
~Eagleez: "Complaint" was why I was trying to call.
~Eagleez's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eagleez: Horrible customer service.. No supervisors avail or managers,.. CSR could not answer my easy questions..
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
~Eagleez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eagleez: I'd give them a five out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
~Eagleez: For that I would say four out of five.
GetHuman: And finally- any advice for other Keurig customers?
~Eagleez: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eagleez taken from his Keurig customer service problem that occurred on November 8th, 2017.