Keurig: Woman I spoke to was great. I had never registe...
A Keurig customer review by GetHuman user ~pebblecreek from November 24th, 2017
Background on ~pebblecreek's case
GetHuman: ~pebblecreek - can you tell our other Keurig customers when your case took place?
~pebblecreek: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows ~pebblecreek a list of common Keurig problems)
~pebblecreek: "Complaint" was why I was trying to call.
~pebblecreek's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pebblecreek: Woman I spoke to was great. I had never registered my Keurig, so she set me up an account. I could only estimate the purchase date - less than a year - and she chose the mid-range. I had tried everything in the manual, so she gave me an additional step which worked - running paper clip through two upper needles.
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
~pebblecreek: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pebblecreek: I'd give them a two out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
~pebblecreek: For that I would say five out of five.
GetHuman: And finally- any advice for other Keurig customers?
~pebblecreek: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pebblecreek taken from his Keurig customer service problem that occurred on November 19th, 2017.