Kmart: I ordered * appliances online worth $****.**. T...
A Kmart customer review by GetHuman user ~disappointed from November 20th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other Kmart customers when your case took place?
~disappointed: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Kmart problems)
~disappointed: "Returns" was why I was trying to call.
~disappointed's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: I ordered * appliances online worth $****.**. They sent receipt and confirmation via email. They did not call to set up delivery as promised. I called them to set up delivery* and they could not find order. After * phone calls, * emails, they still cannot find order. I provided info many times and forwarded their email back to them. No order in system, yet I have a receipt. Each call to customer service, and they keep asking for info they already have. Never again will I shop KMart online.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~disappointed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a five out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~disappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other Kmart customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Kmart customer service problem that occurred on November 14th, 2017.