Kmart: The initial call was fine. I was forwarded to t...
A Kmart customer review by GetHuman user GetHuman-197752 from November 17th, 2017
Background on GetHuman-197752's case
GetHuman: GetHuman-197752 - can you tell our other Kmart customers when your case took place?
GetHuman-197752: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197752 a list of common Kmart problems)
GetHuman-197752: "Location finder" was why I was trying to call.
GetHuman-197752's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197752: The initial call was fine. I was forwarded to the national center and was "serenaded" for close to ** minutes when the call was dropped.*i called again and got additional info and was told to email my problem to "help@customer service.kmart.com". This was disappointing since I would rather speak to*someone than "chat".
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-197752: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197752: I'd give them a four out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-197752: For that I would say one out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-197752: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197752 taken from his Kmart customer service problem that occurred on November 16th, 2017.