Kmart: Was able to contact local store manager on my b...
A Kmart customer review by GetHuman user ~Zantar79 from November 12th, 2017
Background on ~Zantar79's case
GetHuman: ~Zantar79 - can you tell our other Kmart customers when your case took place?
~Zantar79: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~Zantar79 a list of common Kmart problems)
~Zantar79: "Complaint" was why I was trying to call.
~Zantar79's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zantar79: Was able to contact local store manager on my behalf and resolve the issue to my satisfaction. (price adjustment on item that later went on sale)
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~Zantar79: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zantar79: I'd give them a four out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~Zantar79: For that I would say three out of five.
GetHuman: And finally- any advice for other Kmart customers?
~Zantar79: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zantar79 taken from his Kmart customer service problem that occurred on November 4th, 2017.