Kmart: my experience at this store was the worst thing...
A Kmart customer review by GetHuman user ~princesany08 from November 18th, 2017
Background on ~princesany08's case
GetHuman: ~princesany08 - can you tell our other Kmart customers when your case took place?
~princesany08: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~princesany08 a list of common Kmart problems)
~princesany08: "Change order" was why I was trying to call.
~princesany08's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~princesany08: my experience at this store was the worst thing that could happen in my life, for a change of item takes longer than an hour, the people who work at this store should follow a training course for customer care, when i try to buy a product from the store they told me They could sell because The product not had their respective code, without any solution from them, in the most despotic manner, rude, and without education, They not want to sell the product, and to that end of the purchase, They refused a bag...this store is Kmart on metropolitan ave. in Brooklyn...
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~princesany08: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~princesany08: I'd give them a one out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~princesany08: For that I would say four out of five.
GetHuman: And finally- any advice for other Kmart customers?
~princesany08: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~princesany08 taken from his Kmart customer service problem that occurred on November 16th, 2017.