LG Electronics: Almost could not understand the agent. Was of...
A LG Electronics customer review by GetHuman user ~ron2hoff from November 28th, 2017
Background on ~ron2hoff's case
GetHuman: ~ron2hoff - can you tell our other LG Electronics customers when your case took place?
~ron2hoff: Yes I can. It was morning, on November 27th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~ron2hoff a list of common LG Electronics problems)
~ron2hoff: "Repairs" was why I was trying to call.
~ron2hoff's review of LG Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ron2hoff: Almost could not understand the agent. Was of no help at all after a * minute on-hold wait while she checked on something. All I got was that the department I wanted was closed. Why did it take ** minutes to reach anyone and then * minutes for agent to find out that the returns department was closed.
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~ron2hoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ron2hoff: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~ron2hoff: For that I would say one out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~ron2hoff: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ron2hoff taken from his LG Electronics customer service problem that occurred on November 27th, 2017.