LG Electronics: LG support in Phillipines is the worst

A LG Electronics customer review by GetHuman user GetHuman-nycboy6 from November 29th, 2017

Background on GetHuman-nycboy6's case

GetHuman: GetHuman-nycboy6 - can you tell our other LG Electronics customers when your case took place?
GetHuman-nycboy6: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman-nycboy6: I used the 800-243-0000 number I found for on the GetHuman LG Electronics customer phone number page I was on: LG Electronics Customer Service Phone Number
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nycboy6 a list of common LG Electronics problems)
GetHuman-nycboy6: "Returns" was why I was trying to call.

GetHuman-nycboy6's review of LG Electronics customer service

GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nycboy6: LG support in Phillipines is the worst
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-nycboy6: Big problem customer service not availbe USA they refuse to return warranty replacement battery that was overheating my LGG* phone bought from Tmobile july * **** battery sent LG Texas Aug * **** they say Fed Ex damaged it. Refused by Texas warehouse called ** times they hang up on me ** year old disabled person. Rude horrible to deal with finally returned phone for trade paperback to Tmobile and now after all that fighting BBB.ORG helped me get the battery now stuck with * batteries case and chargers and back cover. Never deal or buy LG again.
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
GetHuman-nycboy6: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nycboy6: I'd give them a three out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
GetHuman-nycboy6: For that I would say one out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
GetHuman-nycboy6: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nycboy6 taken from his LG Electronics customer service problem that occurred on November 27th, 2017.

LG Electronics

1.67 of 5 stars | 96 reviews

GetHuman-nycboy6's LG Electronics Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LG Electronics, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LG Electronics in any way.

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