Liberty Mutual: I'm still on hold. Do they have one claims rep...
A Liberty Mutual customer review by GetHuman user GetHuman-398017 from November 22nd, 2017
Background on GetHuman-398017's case
GetHuman: GetHuman-398017 - can you tell our other Liberty Mutual customers when your case took place?
GetHuman-398017: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398017 a list of common Liberty Mutual problems)
GetHuman-398017: "Coverage question" was why I was trying to call.
GetHuman-398017's review of Liberty Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398017: I'm still on hold. Do they have one claims rep for the whole country or something?**Or is this how they lower the numbers of claims they have to pay out?
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
GetHuman-398017: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398017: I'd give them a five out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
GetHuman-398017: For that I would say four out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
GetHuman-398017: Call them early in the day or late. Don't forget any personal or account information you might need for Liberty Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398017 taken from his Liberty Mutual customer service problem that occurred on November 13th, 2017.