Liberty Mutual: If you just use the prompts you will get a rep...
A Liberty Mutual customer review by GetHuman user ~Agent from November 27th, 2017
Background on ~Agent's case
GetHuman: ~Agent - can you tell our other Liberty Mutual customers when your case took place?
~Agent: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows ~Agent a list of common Liberty Mutual problems)
~Agent: "Renew coverage" was why I was trying to call.
~Agent's review of Liberty Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Agent: If you just use the prompts you will get a rep. If you follow this foolish information you'll get to the wrong department and be placed on hold until the correct one gets to you. You're just adding another step and wasting your time. You're also making the hold time higher for people who actually need to talk to the extension you forced your way into. If you call ***-***-**** and follow the prompts as you should you'll be fine.
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
~Agent: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Agent: I'd give them a five out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
~Agent: For that I would say two out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
~Agent: Call them early in the day or late. Don't forget any personal or account information you might need for Liberty Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Agent taken from his Liberty Mutual customer service problem that occurred on November 20th, 2017.